Help and contact

Something not working, or a question about a plan or a race? Write to hello@altidux.com. Tell us your iPhone and Apple Watch models and what you were doing; a screenshot helps.

What you need

• An iPhone with iOS 18 or later.
• For the race pilot and for workouts on the wrist: an Apple Watch with watchOS 11 or later, paired with that iPhone.
• Languages: the iPhone app in English and Polish, the watch app in English, Polish and Czech.

Common questions

The app does not show my runs

ALTiDUX reads runs from Apple Health. Open the Health app, tap your picture, then Apps, then ALTiDUX, and allow it to read workouts, heart rate and routes. If you allowed only recent data, older runs stay hidden.

The race plan does not arrive on my watch

The ALTiDUX watch app has to be installed: open the Watch app on your iPhone and install ALTiDUX under Available Apps. Open ALTiDUX on the watch once, then press Send to the watch again on the race plan in the iPhone app.

How do I add the course of my race?

When you set your race, choose to import its GPX file. You can pick a file, paste a link to one, or share a GPX file from Safari, Files or Mail and choose ALTiDUX in the share sheet. Most organisers offer the course on the race's page.

Can I see my workouts in my calendar?

Yes: in Settings, Calendar, switch on Add the workouts to Calendar and allow access. The workouts appear in a calendar named ALTiDUX and follow the plan when it changes.

How does live tracking work, and how do I stop it?

On the race plan, under Live tracking, switch it on and send the link to the people who should follow you. It runs from the moment you start the race on your watch until you end it. Your watch needs your iPhone nearby or its own mobile connection. Switch off and delete the page stops it and removes the page at once; otherwise the page removes itself two days after the race.

How do I cancel ALTiDUX PRO or get a refund?

On your iPhone: Settings, your name, Subscriptions, ALTiDUX. Cancel at least 24 hours before the period ends. Refunds are handled by Apple at reportaproblem.apple.com. More in the terms.

How do I delete my data?

Your training data is only on your devices: deleting the app deletes it. Runs saved to Apple Health are deleted in the Health app. A live-tracking page is deleted when you switch live tracking off. To have an e-mail you sent us deleted, write to us. More in the privacy policy.

Is this medical advice?

No. ALTiDUX is a training tool. It does not diagnose or treat anything. Talk to a doctor before you start if you have a heart, lung or metabolic condition, are pregnant, are coming back from illness or injury, or are new to hard exercise. Stop and get help if you feel chest pain, faintness or unusual breathlessness.

Who runs ALTiDUX